Summation Offers New Online Knowledge Base to Maintenance Customers!

Summation Legal Technologies, Inc. enhances technical support through Knowledge Base and other initiatives.

San Francisco, CA - November 7, 2002 - Summation customers can now quickly find answers to their technical questions online, through Summation's new Knowledge Base. Launched in October, the Knowledge Base is a searchable, full text index of all technical support documents, including Tech Notes, Tutorials, Installation Instructions, and Best Practices. Customers can search these documents by key words, Summation products, program area, type of support document, or all of the above combined.

For example, a Summation customer experiencing issues working on a Novell network can simply type in the key word search term "Novell" and check the box entitled "Tech Notes". All responsive Tech Notes will appear in the search results. Each Tech Note indicates the relevant Product Version(s) and Platforms (e.g. Windows 2000) to which it applies, plus the date the Tech Note was created and last updated, so customers can confirm they are getting up-to-date solutions that apply to their situation.

"Most of our customers are comfortable using the Web to find answers to everyday questions," said Paul Thompson, Summation's Vice President of Sales and Marketing, who spearheaded Summation's recent technical support expansion. "Now we're giving them even better technical support resources and options with the addition of the online Knowledge Base. Customers can go to summation.com and log into the technical support Knowledge Base to find answers to their questions or, as always, talk with a live Technical Support Representative over the phone."

The Knowledge Base is available exclusively to Summation customers on technical support maintenance plans. To receive a username and password, register at http://support.summation.com/knowbase/register.htm. Summation customers interested in obtaining a maintenance plan may contact their account representative at 800-735-7866 or 415-442-0404.

In addition to implementing the Knowledge Base, Summation recently expanded its technical support department by hiring new Technical Support Representatives to bolster one-on-one telephone, e-mail, and online conferencing technical support.